Content:
(1) LIA Response to blog:
Literal
· Kevin Nahani (909) 802-4943
Interpretive
I learned how to give quality customer service and gain the customers trust. In order to build store credibility, as a manager, there needs to be customer relationships by giving them knowledge about products and making them feel comfortable with you, as a manager, and with the skate shop itself.
Applied
This helped me answer my EQ because by building customer relationships and creating credibility for the skate shop brings back customers and new customers and it's an important factor to making a skate shop successful.
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