(2) Define the words in your EQ to make sure we are on the same page regarding what your EQ means.
"successful" - Being proficient and efficient.
"Skate Shop'' - retail that consists the sale of physical goods (skateboard accessories and apparel) or merchandise from a fixed location in this case being
(3) What are some possible answers to your EQ so far? -good store location
-good customer service
-relationship between store emloyees and customers
- advertising/ promoting the stores exsistance
(4) What has been your most important source and why? Be specific. If it is a person, name them and what they do, if it is an article, book or video, name the title and author.-My most important source has to be Joseph the manager from Platform skate shop because he explained to me that good customer service keeps people coming back and makes others intrested in what the store has to offer.
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